Outstanding Customer Delight: Taking a Lesson from a Pal

LEAN Frog team members were recently in east Tennessee supporting the First TN Superintendent’s Study Council.  While in the area, we were able to see the legendary Pal’s Sudden Service fast food restaurant at the original location in downtown Kingsport, TN.   You see Pal’s is not your ordinary burger joint.  Started in 1956 by Pal […]