Is Your Office Costing You Money? Lean Office/Administration

Is Your Office Costing You Money?

In many cases Receiving Orders, Producing Quotes, Invoicing Customers, and other office processing tasks account for up to 80% of the total lead-time for a product or service.

Very little value is created in this processing, so why does it take up so much time?

The answer is that office processes tend to evolve and gain more fat over time. This fact, coupled with the misconception that office work is immune to performance metrics, results in these kinds of waste:

Transporting documents from one area to another
Documents or Emails waiting in an inbox for approval at various stages
Pick up, put down, pick up, put down, pick up…this is over-processing
Passing on incomplete information. This is a Defect that requires rectification at a later date.
Waiting for the customer to provide the correct information

These wastes produce these kinds of business results…

Losing money due to wasted effort and low productivity
Office inefficiency leading to low worker morale and high turnover
Lost or irritated Customers

What We Can Do With Lean

Optimize work flow
Improve work throughput
Reduce “busy” activity and other waste
Reduce paperwork/billing errors
Build staff engagement
Improve customer relationships
Build a culture focused on continuously improving your business

How We Do It

Lean is not about cutting staff and resources. Instead, it is about:

Focusing people’s efforts on creating value for the customer and eliminating waste.
Speeding up the operation by eliminating idle time created by paperwork and bureaucracy.

In an office environment, the customer could be a consumer purchasing a product, a citizen receiving a service, or even another department or operation within the same organization. The primary goal of Lean is improved customer service. By working to eliminate “waste” that is not valued by the customer, we are better able to provide exactly what the customer wants, when the customer wants it, and the way the customer wants it.

Let’s get started!

Contact me today for a free onsite Rapid Business Assessment that will help you pinpoint specific opportunities within your company.

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1. I am an objective outsider.When someone is hired into a business they often become subjected to the political nature of the organization. This can result in a change agent that has a tendency to “not cause waves”, sometimes diverting their focus from the most important items of change (and most controversial) to the more mundane that no one would challenge.

2. I will develop a self-sustaining system for your business. I am not focused on building a permanent position within your organization; instead my objective is to mentor your team into being a self-directed lean organization not dependant upon any one individual. Often when someone is hired, there exists an expectation that this person will BE the lean program. When the individual leaves for another position the program often falls apart and progress is lost.

3. I guarantee results – It’s in every contract. If at any time you should be dissatisfied with my services all fees are waived and your business has suffered no cost. Hire the wrong person for your lean deployment and the cost can be expensive.